Return Policy

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Purchased Creative DRAWings software may NOT be returned if opened or unsealed and non-defective. You may exchange it for the same item if the original dongle or software is defective. 

All goods are guaranteed against faulty materials and workmanship. Goods are not guaranteed against faults resulting from normal wear and tear. Under no circumstances will Embroiderysoftware.co.za be liable for any damage arising from any misuse or abuse of goods. 

Please confirm that software are compatible with your hardware and operating system prior to purchase as Embroiderysoftware.co.za cannot accept software returns as a result of system incompatibility. System requirements are usually available on the manufacturer's website.

In terms of the dongle, all guarantees are immediately null and void should any equipment be tampered with or should the seals on the dongle be broken by anyone other than the manufacturers’ representative or should the goods be operated outside the Manufacturer's specifications.


Terms and conditions of faulty product

A faulty product or dongle are to be returned to Embroiderysoftware.co.za at Postnet Suite 77, Private Bag X20009, Garsfontein, 0042 in order to examine and record the item before continuing with the warranty process. Should you be located outside of Pretoria, Embroiderysoftware.co.za can offer a collection of the goods with our courier (DHL) at a nominal fee.

Embroiderysoftware.co.za reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Embroiderysoftware.co.za's standards. Should Embroiderysoftware.co.za exercise this right, the user will receive a full refund with no deductions.

 Any complaints regarding the standard and quality of the product bought by consumers through the e-commerce facility should be directed to Embroiderysoftware.co.za, Postnet Suite 77, Private Bag X20009, Garsfontein, 0042, or louis(at)embroiderysoftware.co.za.




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