My first job in the embroidery industry was as a machine technician. More specifically, I was a phone support (or Help Desk) technician. Some of the toughest calls I would get were from people dealing with thread break issues with their machines.

That sounds like it would be an easy call, but there are so many things that can cause the thread to break that it is tough to narrow it down in just a phone call, especially if the person on the other end hasn’t really paid attention to when it i...
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