Embroidery tip about matching your customers thread colours:  Never show your customer the entire embroidery thread chart from your thread distributor. Create your own colour chart using only the colours that you normally carry in stock.  The average embroidery shop owner carries about 30 colours in stock. Any other colour will be a special order. Some embroiderers, when starting off, have been persuaded by their distributor to order the entire assortment of threads in small cones.  Firstly, ...
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My first job in the embroidery industry was as a machine technician. More specifically, I was a phone support (or Help Desk) technician. Some of the toughest calls I would get were from people dealing with thread break issues with their machines.

That sounds like it would be an easy call, but there are so many things that can cause the thread to break that it is tough to narrow it down in just a phone call, especially if the person on the other end hasn’t really paid attention to when it i...
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